Terms & Conditions

All prices are displayed in euros (€) and include applicable VAT.

Shared Tour prices are charged per participant. Private and Custom Tour prices are charged per group, according to the number of participants and applicable season.

Children and infants count towards the total number of participants and vehicle capacity. No separate child fares apply to Shared Tours.

Unless expressly stated otherwise, tour prices do not include meals, paid attraction entries, optional activities or other additional services.

The services included in your reservation are those described in the relevant tour listing, approved quotation or booking confirmation.

Shared, Private and Custom Tours — Up to 8 Participants

Cancellations

Cancellations made at least 24 hours before departure are eligible for a full refund. Cancellations made less than 24 hours before departure are non-refundable.

Rescheduling

You can reschedule your tour free of charge up to 24 hours before departure, subject to availability.

For requests made less than 24 hours before departure, we may offer a new direct booking at a 50% discount, subject to availability. This option must be requested before the original tour starts, and the new booking must take place within 30 days of the original date.

No-shows

Failure to attend the tour without prior cancellation is considered a no-show and is non-refundable.

Organised Groups — 9 or More Participants

Cancellations

Cancellations made at least 15 days before departure are eligible for a full refund. Cancellations made less than 15 days before departure are non-refundable.

Rescheduling

You can reschedule your tour free of charge up to 15 days before departure, subject to availability. Requests made less than 15 days before departure are assessed individually and require approval.

General Conditions

Cancellation deadlines are calculated from the scheduled departure time.

Adding participants is subject to availability and any applicable price adjustment. Reducing the number of participants is treated as a partial cancellation, subject to the corresponding cancellation conditions.

For reservations made through third-party platforms, cancellations and refunds must follow the applicable platform procedures and booking conditions.

These terms do not affect any mandatory consumer rights under applicable law.

Shared Tours

Pick-ups in Ponta Delgada generally take place between 9:00 AM and 9:20 AM. Guests must be ready from 9:00 AM unless otherwise instructed.

For accommodation in narrow streets, restricted-access areas or locations requiring significant detours, a nearby meeting point may be assigned.

Complimentary pick-up is available in Ponta Delgada, Lagoa, Ribeira Grande, Capelas and Pedras do Mar. Pick-up from other locations may be available when they are along the tour route.

We aim to provide drop-off at the original pick-up location whenever operationally possible. However, vehicle range or other operational limitations may prevent this in certain areas.

Where return transport to the original location cannot be provided, guests may be dropped off in central Ponta Delgada and may need to arrange onward transport at their own expense. Any such limitation will be communicated in advance.

Private and Custom Tours

Pick-up times and locations are arranged individually and confirmed before the tour. Additional transport charges may apply to certain locations and will be communicated in advance.

Late Arrivals and No-shows

Guests must be present at the confirmed pick-up location and time.

Our guides may wait briefly for late guests when possible, but delays cannot be allowed to affect other participants.

If you are running late, please contact Pure Azores as soon as possible. We may be able to arrange an alternative meeting point, although any transport required to reach it will normally be at your expense.

If you miss the pick-up and cannot join the tour, your reservation will be considered a no-show and will not be refunded.

If the missed pick-up results from an error on our part, we will arrange an appropriate solution.

São Miguel’s weather can change quickly, and conditions may vary significantly across the island.

Our tours operate in rain, fog and other unfavourable weather conditions, provided it is safe to do so.

Poor visibility, cloudy weather or rain do not automatically justify cancellation or a refund.

Our guides may adjust the order of visits, routes, stops or time spent at each location according to weather, accessibility, safety or other operational circumstances.

We always aim to preserve the main highlights and overall quality of the experience, although specific viewpoints, weather conditions and visibility cannot be guaranteed.

If conditions make it unsafe to operate a tour, Pure Azores may cancel the experience. In this case, guests may choose between a full refund and free rescheduling, subject to availability.

If a tour is interrupted after departure due to weather, safety or operational difficulties, we will assess the circumstances and seek an appropriate solution.

Meals are not included in the standard tour price unless expressly stated in your booking.

Depending on the experience, optional meal arrangements may include traditional Azorean lunches, local buffets, picnic lunches or our Cozido experience.

Meals and optional activities are subject to availability and may involve additional charges.

We recommend requesting meal arrangements at least 24 hours before the tour. Payment for meals arranged through Pure Azores is normally made on the day of the experience.

Please inform us in advance of any food allergies, dietary restrictions or special requirements. We will do our best to accommodate them, although availability depends on the restaurant or service provider.

For Private and Custom Tours, meal arrangements may be adapted to your preferences and quoted separately.

Guests must follow reasonable safety instructions provided by their guide throughout the experience.

Our guides may modify, suspend or stop an activity whenever necessary to protect the safety of participants.

Please inform us before booking of any mobility limitations or other requirements that may affect your ability to participate, so we can advise on the suitability of the experience.

If a guest voluntarily decides to leave a tour before its scheduled end, no refund is normally provided.

We may assist with arranging alternative transportation, but the associated costs are generally the guest’s responsibility.

If Pure Azores is unable to complete a tour due to vehicle problems or other operational circumstances, we will first seek a practical solution to continue the experience. Where this is not possible, an appropriate alternative, rescheduling or refund will be assessed.

If you have questions about your booking or experience, please contact Pure Azores using the contact details provided on our website or in your booking confirmation.

If something does not meet your expectations, we encourage you to contact us directly so we can review the situation and seek an appropriate solution.

Service provider

Pure Azores

Pure Azores, Unipessoal, Lda.

Travessa da Canada da Pena s/n
9500-510 – Ponta Delgada

info@pureazores.com

+351 932 532 200

Complaints

You may also submit a complaint through Portugal’s official Electronic Complaints Book:

https://www.livroreclamacoes.pt

These Terms & Conditions are governed by Portuguese law, without prejudice to mandatory consumer protection rights.